Recovering photos with a PIN

Tl;Dr question: will the stock Android recovery also clear the internal storage(more importantly, photos)?

I work at a phone store. A customers baby set a PIN on his Note 3, and he's freaking out because he has no backup of the photos of said baby. He gave me his Google account and password, Device Manager is able to send a message to the phone, but not change the PIN. There is no option for "Forgot Password?" on the lockscreen to sign in with the account. Pictures are not accessible over USB.

We could do a factory reset, but I don't know if stock recovery clears the internal storage. The guy should have had it backed up, but I feel bad that he's going to lose 1+ year of baby photos. Hes so desperate he offered 0 if we could get the photos, I don't even care about the money though, I just feel bad for him :(

Recovering to Sense - Which is the right ROM ?

The Phone is from UK/Virgin Mobile, I unlocked the bootloader and flashed this ROM unaware that my banking app would stop working.

I did the mistake not to make a backup before flashing the custom ROM, I would like to recover to stock but I'm not sure how to go about it,
I tried using RUU_M8_WHL_L50_SENSE60_SPCS_MR_Sprint_WWE_4.25.651 .14_Radio_1.09.20.0209_NV_SPCS_1.52_003_release_42 6232_signed_2 2 which I downloaded here: http://www.htc.com/us/support/rom-downloads.html but it failed ( ERROR [132]: Signature Error ).

Code:

---

fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: 3.19.0.0000
(bootloader) version-baseband: 1.25.214500021.06G
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main: 4.16.401.10
(bootloader) version-misc: PVT SHIP S-ON
(bootloader) serialno: FA45DWM09513
(bootloader) meid: 00000000000000
(bootloader) product: m8_ul
(bootloader) platform: hTCBmsm8974
(bootloader) modelid: 0P6B10000
(bootloader) cidnum: HTC__001
(bootloader) battery-status: good
(bootloader) battery-voltage: 0mV
(bootloader) partition-layout: Generic
(bootloader) security: on
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: 3aa067db
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0

---

Thanks in advance!

Bricked Idol 3, need help recovering

I installed the OTA update last night and it's just looping through the "alcatel one touch" and "smart move" screens. It's been like that for hours.
I need assistance in getting into recovery mode, and hopefully getting my files off the device.
I have downloaded android-studio and am about to install it to get adb and fastboot, and have downloaded the drivers for the idol 3. At this point when it's plugged in, my computer doesn't recognize the device.

[Q] Problems recovering a TWRP Image

Hi - I recently had my OnePlus One replaced under warranty for a hardware failure.

Before sending my old OPO out for replacement, I did a full TWRP backup. I copied the entire TWRP directory to my PC, including the .twrps file.

Now that I have the replacement phone back, I am trying to recover my previous image. I copied the entire TWRP directory back to my OPO, but TWRP Recovery Mode doesn't list any available recoveries to restore.

How can I access my previous recoveries and restore them?

Thanks,

¿GJ?